Privacy Policy
Urban Trends Properties – FZCO (“Urban Trends Properties”, “we”, “us” or “our”) respects your privacy and is committed to protecting personal data collected through our website and in connection with our business activities.This Privacy Policy explains what personal data we may collect, why we collect it, how it may be used and shared, how long it may be retained, and the rights available to individuals under applicable United Arab Emirates data protection law.This Privacy Policy should be read together with our Terms & Conditions and Cookie Policy.
1. ABOUT US
Urban Trends Properties – FZCO is a company incorporated and licensed in the United Arab Emirates.The Company provides real estate market intelligence, market research, data analysis, location intelligence, property market insights, investment-related research, relocation support and related consultancy services.For the purposes of applicable data protection legislation, Urban Trends Properties – FZCO is responsible for personal data collected directly through this website and in connection with our services where we determine the purposes and means of processing that data.
2. APPLICABLE LAW
We process personal data in accordance with applicable United Arab Emirates data protection legislation, including, where applicable, Federal Decree-Law No. 45 of 2021 Concerning the Protection of Personal Data.We aim to collect and process only the personal data reasonably necessary for legitimate business purposes and to handle such information in a lawful, fair and secure manner.
3. PERSONAL DATA WE MAY COLLECT
The personal data we collect depends on how you interact with Urban Trends Properties.Information You Provide to UsWhen you contact us through the website, submit an enquiry, request information about our services or engage Urban Trends Properties for research or consultancy services, we may receive information including:your name;email address;telephone number;company or organisation name, where applicable;job title, where applicable;country or general location;details of your enquiry;information about the type of research, analysis or consultancy you require;information relevant to a particular real estate market, location or project you ask us to analyse;correspondence and communications with us; andother information you voluntarily provide in connection with your enquiry or engagement.We ask users not to provide sensitive or unnecessary personal information through the website.Technical InformationWhen you access our website, certain technical information may be collected automatically by the website, hosting infrastructure or technologies used to operate it.This may include:IP address;browser type;device type;operating system;date and time of access;pages visited;referring website;general website interaction information; andinformation collected through cookies or similar technologies where applicable.The precise information collected depends on the technologies actually enabled on our website.
4. HOW WE COLLECT PERSONAL DATA
We may collect personal data:when you complete a contact or enquiry form on our website;when you contact us by email, telephone or another communication method;when you request information, a proposal or quotation;when you engage Urban Trends Properties to provide research, analysis or consultancy services;during the course of our professional relationship with you;automatically through the technical operation of our website;from service providers acting on our behalf; andfrom publicly available or legitimate business sources where appropriate and permitted by law.
5. WHY WE USE PERSONAL DATA
We may use personal data where reasonably necessary to operate our business and provide our services, including to:receive and respond to enquiries;communicate with prospective and existing clients;understand the nature and scope of a client's requirements;prepare proposals and quotations;provide commissioned research, reports, analysis and consultancy services;manage client engagements;deliver reports and other agreed work products;communicate about ongoing projects;provide client support;maintain business, contractual and accounting records;process and administer payments and invoices;operate and maintain our website;maintain the security and integrity of our website and systems;identify and prevent misuse, fraud or security incidents;improve our website and professional services;comply with applicable legal and regulatory obligations;respond to lawful requests from competent authorities; andestablish, exercise or defend legal rights and claims.We do not use personal data for purposes that are materially incompatible with the purpose for which the information was collected unless permitted by applicable law.
6. LEGAL BASIS FOR PROCESSING
Where required by applicable law, our processing of personal data will be based on an appropriate lawful basis.Depending on the circumstances, this may include:your consent;processing necessary to take steps at your request before entering into an agreement;processing necessary for the performance of an agreement with you;compliance with legal or regulatory obligations;protection of our legal rights;establishment, exercise or defence of legal claims; oranother lawful basis available under applicable UAE law.Where processing relies on consent, you may withdraw your consent in accordance with applicable law.Withdrawal of consent does not affect processing lawfully carried out before the withdrawal.
7. CLIENT AND PROJECT INFORMATION
When you engage Urban Trends Properties for research or consultancy services, you may provide information concerning your business objectives, market requirements, property interests, preferred locations or other project-related matters.We use such information only as reasonably necessary to understand the engagement, conduct the requested research, communicate with you and provide the agreed services.Information supplied by a client in connection with a project will be handled in accordance with this Privacy Policy, applicable contractual obligations and applicable law.Where project information does not identify or relate to an identifiable natural person, it may not constitute personal data for the purposes of applicable data protection legislation.
8. SHARING PERSONAL DATA
Urban Trends Properties does not sell personal data.We may share personal data only where reasonably necessary for legitimate business purposes or where required by law.Recipients may include:website hosting and infrastructure providers;IT and cybersecurity service providers;cloud storage and business software providers;professional advisers, including lawyers, accountants and auditors;payment, banking or financial service providers where relevant to a transaction;contractors or professional service providers assisting us in delivering an agreed service;government authorities, regulators, courts or law-enforcement bodies where disclosure is legally required; andparties involved in a legitimate corporate transaction or restructuring, subject to applicable law.Where a third-party service provider processes personal data on our behalf, we take reasonable steps to ensure that appropriate confidentiality, security and data protection requirements apply.
9. INTERNATIONAL TRANSFERS
Some technology, hosting, cloud or professional service providers used by Urban Trends Properties may process or store information outside the United Arab Emirates.Where personal data is transferred outside the UAE, we will handle such transfers in accordance with applicable UAE data protection requirements.Where required, appropriate safeguards will be used to protect personal data transferred internationally.
10. DATA RETENTION
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected or for a longer period where required or permitted by applicable law.The appropriate retention period may depend on:the nature of our relationship with you;the type of enquiry or engagement;contractual requirements;accounting and financial record-keeping requirements;legal and regulatory obligations;potential or existing disputes; andthe need to establish, exercise or defend legal claims.When personal data is no longer required, we may securely delete or anonymise it in accordance with applicable requirements.
11. DATA SECURITY
We take reasonable technical and organisational measures designed to protect personal data against unauthorised access, disclosure, alteration, loss, destruction or unlawful processing.These measures may include appropriate access controls, technical safeguards, secure systems and organisational procedures.However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
12. COOKIES AND WEBSITE TECHNOLOGIES
Our website may use cookies and similar technologies that are necessary for the website to operate correctly or that support functionality, security and website performance.Depending on the technologies actually enabled on the website, cookies may also be used to understand how visitors interact with the website.Where applicable, information about the cookies and similar technologies used by our website is provided in our separate Cookie Policy.We do not state that a particular analytics, advertising or tracking service is used unless that technology is actually implemented on our website.
13. YOUR PRIVACY RIGHTS
Subject to the requirements, conditions and exceptions provided by applicable UAE law, individuals may have rights concerning their personal data, including the right to:obtain information concerning the processing of their personal data;request access to personal data;request correction or updating of inaccurate personal data;request deletion of personal data in circumstances provided by law;request restriction or cessation of certain processing where applicable;request transfer of personal data where applicable;object to certain decisions based solely on automated processing where applicable; andwithdraw consent where processing is based on consent.The availability of a particular right depends on the circumstances and applicable law.
14. HOW TO EXERCISE YOUR RIGHTS
If you wish to make a request concerning personal data held by Urban Trends Properties, please contact us at:[insert company/privacy email]We may request reasonable information necessary to confirm your identity and ensure that personal data is not disclosed to an unauthorised person.We will consider and respond to valid requests in accordance with applicable legal requirements.
15. THIRD-PARTY WEBSITES
Our website may contain links to external websites, including websites operated by government authorities, developers, data providers or other third parties.Urban Trends Properties does not control the privacy or data-processing practices of independent third-party websites.When you leave our website, the processing of your personal data by the third party will generally be governed by that third party's own privacy policy and terms.
16. CHILDREN'S DATA
Our website and services are intended for adults and professional or business users.We do not knowingly use our website to collect personal data from children.If we become aware that children's personal data has been collected in circumstances requiring action under applicable law, we will take appropriate steps.
17. AUTOMATED DECISION-MAKING
Urban Trends Properties does not use personal data collected through this website to make decisions producing legal or similarly significant effects on individuals solely through automated processing.If our practices change in the future, this Privacy Policy will be updated where required.
18. CHANGES TO THIS PRIVACY POLICY
We may amend this Privacy Policy from time to time to reflect changes in:our website;our services;our business operations;the technologies we use; orapplicable legal or regulatory requirements.The current version will be made available through our website and identified by the “Last Updated” date at the beginning of this Policy.